We aim to respond to all inquiries within 24 hours on business days. For urgent technical issues affecting live trading, priority support is available to Elite plan subscribers with typical response times under 4 hours during Indian market hours (9:15 AM – 3:30 PM IST).
First, ensure your broker API credentials are correct and that your broker account is active with API access enabled. If you're still facing issues, send us a message with your broker name and a description of the error. Never share your API secret or password in the message — our team will guide you through troubleshooting securely.
Yes! We're open to partnerships with brokers, financial advisors, trading communities, and fintech companies. Select "Partnership Opportunity" in the subject dropdown above and tell us about your organization and what you have in mind. We'll schedule a call to discuss how we can work together.